How do customer reviews improve your business growth?
- Reviews cement customer relationships
Every successful business rests on it's relationship with customers. People come back to a business because they feel a connection with it. Customers are willing to pay more for a product or service if they feel you care about them.
Reviews can cement that kind of relationship with your customers. It allows clients to reach out to you on an individual level and gives you an opportunity to communicate directly with each one. After all, everyone likes to feel heard, and that’s what you achieve when you reply to someone’s review.
Google recently introduced a new service. When a business responds to a customer review on Google, the reviewer gets an automatic notification. This highlights those companies that reply to comments, and those who do not. You can be sure that the more responsive businesses will get more repeat customers.
REASON #2 COMING NEXT TIME
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